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Shipping Questions
How soon will my order ship?
Our hours are Monday to Friday 8:30am to 5:30pm. All priority shipments (Next
Day Air, Second Day, or 3 Day Select) shipments placed before 10:00 AM EST
will be processed and shipped the same day. Most standard ground UPS orders
ship within 24 to 48 hours if the items are in stock. If there is a delay,
you will be notified. How is freight calculated?
All freight charges are calculated using the actual weight of the carton or
the dimensional weight, which ever is greater (these rules are defined by
the carrier).
Cases by Source, Inc. uses real time information provided
by UPS to get the best possible freight quote. This quote is based on:
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1. Type of UPS service (UPS ground, UPS Next
Day, UPS Second Day or UPS 3 Day Select)
2. Order weight (product shipping weight)
3. Destination (zip code) |
The shipping weight used above is the
actual weight or the dimensional weight of the carton the item will
be shipped in. (Whichever is greater.) The dimensional weight must
be used because a significant number of customers choose to ship
via UPS Next Day, Second Day or 3 Day Select. When using any of these
expedited services, UPS may charge an amount based on the carton
size, not the actual weight (whichever is greater).
See UPS.com for
details.
When can I expect my cases to be shipped?
About 75% of our cases ship within 24 hours. If a custom foam interior is ordered,
lead time will vary depending on the intricacy of the work. We will discuss
this as the project develops. You will receive a pre-production unit for approval
prior to production. How do I return a damaged case?
If you receive an order which has been damaged in transit, contact our office
immediately for instructions and a Return Authorization number. We cannot
accept returned merchandise without a RMA number.
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